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Bilston Family Practice Providing NHS services
Providing NHS services
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Home > Appointments

Appointments

How to make an Appointment

The Practice is committed to making it easier for patients to book an appointment to see a Doctor or Nurse.

Please call our main switchboard number 01902 405200 to book an appointment . If you have access to the internet you can book appointments with either a doctor or nurse online using the Patient Access system at www.patient.co.uk. However, you will need to register for this service before you can use this service. If you are interested please speak to a member of our reception staff.

Total triage model since the pandemic

We prioritise delivering care and services based on clinical needs.

If you need medical advice or treatment, please ring us on 01902 405200.  You will be asked to provide some information about your healthcare need.

This will assess the most appropriate way to support you and allocate the most appropriate clinician.

Or your local pharmacy for clinical advice on minor health concerns. For urgent issues or out of hours, you can also call the NHS on 111 or go online to seek NHS advice 111.nhs.uk

Appointment Reminders

The Practice now has the capability to send text messages direct to your mobile telephone. This service covers:

  • Appointment reminders
  • Campaign messages, e.g. flu vaccination reminder

Details regarding registering for this service can be found on the SMS Text Messaging Poster.

Urgent Appointments

Urgent appointments can be booked on the day. If your condition is non-urgent, you can expect to see a GP usually within 2 to 3 weeks, though you may have to wait longer if you want to see a particular GP.

Same Day Appointments

We are a busy practice, and providing some same day appointments makes it easier for you to see a doctor quickly. 55% of our GP appointments are same day appointments.

Routine Appointments

As part of our on-going plan of improvements you can now generally book appointments up to 6 weeks in advance. If you know that you need a non-urgent or review appointment we encourage you to book it well in advance to ensure you can see the Doctor or Nurse at a date and time that is convenient to you. Please don’t wait until the last moment to book an appointment. Please phone after 10.30am to avoid busy times.

Practice Nurse Appointments

Our Practice Nurse treats patients for a wide range of common conditions. You can expect to see a nurse within one working day. You can book up to a month ahead for clinics – please see the ‘our services’ section.

Interpreter

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.

Cancel an Appointment

If you are no longer able to attend your appointment, or if you wish to change or cancel, please inform reception as soon as possible.

You can cancel by replying “cancel” to your text message reminder, online, or by phone.

You can cancel your appointment online using www.patientaccess.com

If you fail to notify the practice you are unable to attend, you will be sent a letter/SMS Message informing you that you have missed an appointment. Persistent defaulters may be removed from the practice list.

Try the NHS App

You can now use the NHS App, a simple and secure way to access a range of NHS services and your GP account on your smartphone or tablet.

You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record, access your Covid vaccination status and more.

If you already use online access you can continue to use it. You can use the NHS App as well.

For more information go to www.nhs.uk/nhsapp

Role of Reception

Our receptionists are the first point of contact and are here to help you. They have a lot of information to hand and in most cases will be able to help with your enquiry, ensuring you see the most appropriate clinician. Nonetheless, it is your right to request to talk only to the doctor. Anything that is discussed with the receptionists or any other member of the team is treated in strict confidence. You have a right to be treated courteously, and our receptionists also have a right to be treated courteously by you. Should you wish to speak to any member of staff in private we will meet your request. Please respect the privacy of other patients by standing well back from the reception desk until your turn.

Home Visits

Wherever possible we ask patients to come to the surgery. However, we can arrange a home visit if your condition means you cannot attend the Health Centre.

Please telephone the surgery on 01902 405200 before 12.00pm to request a home visit. When requesting a home visit our receptionists will ask for details about the reason for the request. In some cases we may arrange for a Doctor or the Practice Nurse to speak to you prior to arranging a visit. Please note that you do not have the right to a home visit.

Home visits are normally made between 12.00pm and 3.00pm.

Last Updated 13 May 2025

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Bilston Family Practice, Bilston Health Centre

Bilston Health Centre, Prouds Lane, Bilston, WV14 6PW

  • 01902 405200
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